Privacy Policy

At 55bed, we are committed to protecting the privacy and personal information of every user who visits or registers on our platform. This Privacy Policy outlines the types of information we collect, the purposes for which it is used, the conditions under which it may be disclosed to third parties, and the choices available to you regarding your personal data.

By accessing or using the 55bed platform — including its website, mobile experience, and any related services — you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described herein. If you do not agree with any part of this policy, please discontinue use of our services.

Information We Collect

We collect several categories of information when you use the 55bed platform. This information is gathered directly from you, automatically through your interaction with our services, or occasionally from trusted third parties for verification purposes.

Personal Identification Information

• Full name, date of birth, and nationality as provided during account registration.
• Contact information including email address and mobile phone number (e.g., bKash-registered numbers).
• Residential address, city (e.g., Dhaka, Chittagong, Sylhet), and country of residence.
• Government-issued identity documents (National ID, passport) submitted during KYC verification.

Financial and Transaction Data

• Payment method details such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, or BRAC Bank account references used for deposits and withdrawals.
• Transaction history including deposit amounts, withdrawal requests, bonus claims, and wagering activity.
• Account balance records and responsible gaming limit settings you have applied.

Technical and Usage Data

• IP address, device type, operating system, browser version, and mobile carrier information.
• Pages visited, session duration, click paths, game sessions played, and in-app navigation patterns.
• Cookie identifiers, local storage tokens, and analytics event data used to improve platform performance.

How We Use Your Information

The information we collect is used strictly for the purposes described below. We do not use your data for any purpose that is incompatible with the original reason it was collected.

• To create, verify, and manage your 55bed account including age verification (21+ only) and identity checks.
• To process deposits and withdrawals via bKash, Nagad, Rocket, and other supported Bangladeshi payment channels.
• To provide, personalize, and improve our gaming services including cricket betting, live casino, slots, and crash games.
• To communicate with you about your account status, promotional offers, security alerts, and platform updates.
• To comply with legal obligations, regulatory requirements, anti-money laundering (AML) checks, and fraud prevention measures.
• To enforce responsible gaming tools such as deposit limits, session time-outs, and self-exclusion settings you have enabled.

Sharing and Disclosure of Data

55bed does not sell or commercially license personal data. We may, however, share certain information with trusted parties under limited and defined circumstances as described below.

Service Providers and Technology Partners

We work with third-party vendors who assist with payment processing, identity verification, customer support software, and analytics. These providers access your data solely to perform tasks on our behalf and are contractually obligated to maintain confidentiality and security standards consistent with this policy.

Legal and Regulatory Obligations

We may disclose your information to law enforcement agencies, regulatory bodies, or government authorities when legally compelled to do so, or when we believe disclosure is necessary to prevent fraud, protect the safety of our users, or comply with a valid legal process.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business assets, your personal data may be transferred to the successor entity. We will notify you via the email address associated with your account before any such transfer occurs and provide information about your choices.

Cookies and Tracking Technologies

55bed uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files placed on your device that help us remember your preferences, keep you logged in, and understand how you use our services.

• Essential cookies: Required for basic platform functionality such as session management and login state.
• Analytics cookies: Help us understand user behavior patterns so we can improve our games, promotions, and navigation experience.
• Preference cookies: Store your language settings, display preferences, and responsible gaming limits for a more personalized experience.

Most modern browsers allow you to manage or disable cookies through their settings. Please note that disabling essential cookies may affect the functionality of certain features on the 55bed platform.

Data Retention

We retain your personal information for as long as your account remains active or as required to provide you with our services. When you close your account, we will begin the process of deleting or anonymizing your personal data, subject to any legal retention obligations that require us to keep records for a longer period.

Financial transaction records may be retained for a minimum period as required by applicable financial regulations. This is a legal requirement and does not constitute ongoing use of your data for marketing or service delivery purposes.

Data Security

55bed employs a range of technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security framework includes but is not limited to the following measures.

• 256-bit SSL/TLS encryption on all data transmissions between your device and our servers.
• Encrypted storage of sensitive user credentials and financial details in secured database environments.
• Two-factor authentication (2FA) options available for all registered 55bed accounts for an additional layer of login security.
• Regular internal security audits and fair play certification reviews to ensure our systems remain protected and uncompromised.

Your Rights Over Your Data

As a user of 55bed, you are entitled to a set of rights in relation to the personal data we hold about you. We are committed to honoring these rights promptly and transparently.

Right to Access

You may request a copy of the personal information we hold about you at any time. We will provide this information within a reasonable period of receiving your request, subject to identity verification.

Right to Correction

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may also update certain account details directly through your 55bed account settings.

Right to Deletion

You may request the deletion of your personal data by contacting our support team. We will process your request as soon as reasonably possible, unless we are required by law to retain certain records or the data is necessary to resolve an outstanding dispute.

Right to Withdraw Consent

Where our processing of your data is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. To exercise this right, please contact our support team at [email protected].

Third-Party Payment Processors

When you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, your payment information is processed by those respective third-party payment providers. These providers operate under their own privacy policies and security frameworks. 55bed does not store your full payment credentials — only a reference identifier is retained for transaction reconciliation purposes.

We encourage you to review the privacy policies of bKash, Nagad, Rocket, and any other payment provider you use, as their data handling practices are independent of 55bed's Privacy Policy.

Children and Age Verification

55bed is strictly an adults-only platform. Our services are not directed at, and must not be used by, any person under the age of 21. We do not knowingly collect or process personal data belonging to individuals under 21 years of age. During account registration, all users are required to confirm they are 21 years of age or older. Any account found to belong to a minor will be immediately suspended and all funds will be handled in accordance with our Terms and Conditions.

Changes to This Privacy Policy

55bed reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify registered users via email or through a prominent notice on our platform at least 7 days before the changes take effect. The updated policy will be effective from the date stated at the top of the document.

Your continued use of the 55bed platform after any policy update constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated terms, you should stop using our services and may request account closure by contacting our support team.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 55bed handles your personal data, please reach out to our dedicated support team. We aim to respond to all privacy-related inquiries within 2 business days.